Frequently Asked Questions:
1. What kind of Fuel can be used?
Our fireplace can be used with gel fuel or ethyl alcohol.
2. Where can I buy Gel or Ethyl alcohol?
There are many online sellers of fuel. Also, Sams Club and Target sell this fuel. This unit can also accept isopropyl alcohol as a fuel source. This can be purchased at any grocery or drugstore.
3. Are the cement logs delivered with the fireplace?
No. We offer the fireplace log set or stone rocks on a seperate auction.
4. Do you offer Gel or Ethyl alcohol?
Sams Club seems to have the best prices on gel.Sometimes, ebay sellers offer special pricing. Ethyl or isopropyl aclohol can be found at most any grocery or drugstore.
5. Do I have to replace the cement logs or firebox after some time?
No there“s no need for changing them!
6. Do you offer different styles of fireplace?
At the moment we offer only this style in several different color options.
7. Is there a warranty?
Yes, there`s a five year warranty on workmanship and parts. We offer this unit to be free of manufacturing defects with normal use for five years after date of purchase.
8. Does the fireplace also heat or is it just for decoration?
The fireplace heats with up to 9,000 btu/h. You can also use the cans which are rated at 3,000 btu's per can.
9. Do I need to have special insulation to protect my wall from the heat?
No, the fireplace is fully assembled and is designed to mount on the wall (with hardware that is included) or place on floor. Simply pull out of carton, mount with hardware supplied, light and enjoy.